服務協議 (Terms Of Service) 本文中的“我們”代表台灣狼羽文化資訊有限公司及中國深圳市驕堯信息技術有限公司（SYM），“您”代表購買我們服務的客戶。
1.1 您必須在賬單到期前進行付款， 否則賬單關閉造成的損失概不負責
1.2 如未生成的付款使用了優惠代碼， 如該優惠代碼有數量限制， 將依據生成賬單順序進行應用， 如達到限制將生成無優惠代碼的賬單給您
1.3 購物車的價格僅供預覽， 以結算時生成的賬單為準
2.2 技術支持將盡可能解決您的問題， 技術支持僅限技術故障層面問題
2.3 工單部門如選擇錯誤， 將會有員工將為您轉派到正確的部門， 但可能回復時間更長
3.2 每位客戶可選擇退回賬戶餘額或原支付方式，前者無手續費，後者收取12%的手續費(未滿1 USD按照1 USD計算)，需要摺合剩餘價值進行退款
4.1 如服務到期尚未付款， 服務將會被暫停，除部分特殊產品外，我們有權隨時釋放服務。
4.2 違反我們的條款或服務限制， 我們有權暫停甚至刪除您的服務或賬戶
5. 虛擬服務器(VPS)內容限制 詳見AUP
5.3 木馬病毒，掃描 IP，對外攻擊，進行埠掃描或試圖入侵任何計算機和網路等任何形式的黑客行為
6. 虛擬服務器(VPS) IPv4 相關問題
Our network is not regulated by any Chinese unit, only regulated by Taiwan NCC and TWNIC
Service Agreement (Terms Of Service) In this article, "we" represent Taiwan Langyu Culture Information Co., Ltd. and China Shenzhen Jiaoyao Information Technology Co., Ltd. (SYM), and "you" represent customers who purchase our services.
"Server" means the computer equipment that provides services to you. "Site" means the Internet-accessible content that you upload on our servers.
"Terms of Service" means this Agreement. We reserve the right to make changes to these Terms at any time, effective immediately upon posting the new Terms of Service on the Site.
1.1 You must make the payment before the bill is due, otherwise the bill will not be held responsible for the loss caused by the closing
1.2 If the ungenerated payment uses a discount code, if the discount code has a quantity limit, it will be applied according to the order in which the bill is generated. If the limit is reached, a bill without the discount code will be generated for you.
1.3 The price of the shopping cart is for preview only, and the bill generated during checkout shall prevail
2. Technical support
2.1 The time limit for replying to a work order is within 24~72 hours
2.2 Technical support will try to solve your problem as much as possible, technical support is only for technical fault level problems
2.3 If you select the wrong work order department, an employee will transfer you to the correct department, but the response time may be longer
2.4 The work order department only supports Chinese/English services for the time being
2.5 The right to use the service will be permanently terminated if the customer service is harassed or personally attacked in any way.
3.1 Each customer can refund 1 time for reasonable reasons, not due to the issue of IP ownership
3.2 Each customer can choose to return the account balance or the original payment method. The former has no handling fee, and the latter charges a handling fee of 12% (calculated as 1 USD if it is less than 1 USD), and the refund needs to be converted into the remaining value.
3.3 The balance generated by any condition cannot be withdrawn unless otherwise specified
3.4 Refunds are available for discounts, unless otherwise specified
3.5 Customers who violate our terms of service or restrictions will not be able to get a refund
3.6 For any periodic product, no refund is allowed after more than 24 hours
3.7 Since the speed problem requires a refund, you need to provide a screenshot of the speed test of the corresponding area of the Speedtest product and the operator node, so that we can verify the problem.
"It is generally believed that if the nominal bandwidth rate of non-exclusive products is higher than 200M, the test result will be higher than 15%, and no refund will be given; if the nominal rate is lower than 200M, the speed test result will be higher than 10%, and no refund will be given."
3.7 Once you request to cancel the service, we will not re-open for you and no refund will be given
3.8 Refunds are not allowed for any product whose data usage exceeds 30G
4. Discontinuation of service
4.1 If the service is due but not paid, the service will be suspended. Except for some special products, we have the right to release the service at any time.
4.2 Violation of our terms or service restrictions, we have the right to suspend or even delete your service or account
4.3 We will not be responsible for data loss due to service expiration
4.4 Our company reserves the right to terminate the service at any time without any refund for offers that do not match the promotional copy
5. Virtual Server (VPS) Content Restriction See AUP for details
5.1 You cannot use this virtual server to send spam/advertising emails
5.2 Any illegal act in SYM may lead to service suspension or deletion. We reserve the right of final interpretation for the final action to the extent permitted by law. We reserve the right to report to law enforcement agencies. You must abide by Chinese/Taiwan laws and products. Relevant laws of the place of ownership
5.3 Trojan virus, scan IP, attack externally, perform port scan or attempt to invade any computer and network, etc.
5.4 Place chat rooms, legends, audio, video, high-traffic downloads, and other programs or activities that consume resources (including but not limited to collection)
5.5 Any mining behavior is prohibited
5.6 Prohibit the use of any modified version of BBR (excluding the original version), KCPTUN and other software that have a greater impact on the fair use of broadband
5.7 VPS products (excluding VDS) are prohibited from using any graphical interface such as GUI
5.8 VPS products must not use any form of virtualization
6. Virtual Server (VPS) IPv4 related issues
Please see "IP related policies" for details
Please refer to "Real Name Terms" for the relevant regulations of real name
Please refer to "Refund Policy" for details on refunds